Terms & Conditions
The University may change these terms from time to time without notice. Changes will apply to any subsequent transactions with Canterbury Christ Church University.
1. Online Payment
Please read these terms carefully before using the online payment facility. By using the online payment facility you are indicating that you accept these terms and conditions and agree to be bound by them. If you do not accept these terms, please do not use this facility.
Payment will normally reach the University's account the following working day.
We cannot accept liability for a payment not reaching the University due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
Should the card supplier decline payment, the University is under no obligation to notify you of this. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
Refunds, if applicable, will ONLY be made to the debit/credit card used for the original transaction.
2. Sale of Goods/Services
Availability of goods/services
The University shall supply or otherwise procure the supply of the goods and services available on the Site to any party registered with the University on the Site.
Your order constitutes an offer to the University to buy the goods or services. All orders are subject to acceptance by the University, and the University will confirm such acceptance to you by sending you a confirmation email. The contract will only be formed once you receive this confirmation.
3. Delivery of goods
The University will use its reasonable endeavours to fulfil and deliver your order within a reasonable time period of the order. If due to exceptional circumstances the University is unable to fulfil your order within a reasonable time period, the University will email or contact you to let you know.
In these terms and conditions, the “Delivery Address” means the delivery address specified in the personal details you have supplied.
Any date specified by the University for delivery of the goods is intended to be an estimate, and delivery will be within a reasonable time.
4. Non-Delivery of goods
The quantity of any consignment of goods as recorded by the University upon despatch from the University shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
Any liability the University has for non-delivery of the goods shall be limited to replacing the goods within a reasonable time, to providing a full refund or issuing a credit note at the pro rata Contract rate against any invoice raised for such goods.
5. Risk and title of goods
The goods are at your risk from the time of delivery.
Ownership of the goods will only pass to you when you receive an email from the University confirming receipt of all sums due in respect of the goods, including delivery charges.
6. Delivery of services
The services shall be provided on the date specified on the Site for that particular service.
The University shall provide or otherwise procure the provision of the services with all reasonable skill and care.
7. Non-delivery of services
If the University should have to postpone a service, the University shall notify you as soon as possible and provide you with a new date for the delivery of the service.
If the University should have to cancel the service, the University shall provide you with a full refund.
Unless otherwise agreed by the University in writing, the price for the goods or services will be the price as displayed on the Site. Should value added tax be payable, the price will clearly state that value added tax is included in the price. That price is subject to the addition of all costs or charges in relation to postage, carriage and insurance.
You must make all payments due, in advance, without any deduction and you will receive an email from the University confirming receipt of all sums due.
Prices are liable to change at any time, but changes will not affect orders in respect of which the University has already sent you a confirmation.
The Site contains a number of goods and services and it is always possible that, despite the University's best efforts, some of the goods or services listed on the Site may be incorrectly priced. The University are under no obligation to provide the goods or services to you at the incorrect (lower) price, even after the University has sent a confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.
The University shall, in no circumstances, be liable to you in contract, tort (including negligence) warranty or otherwise, in respect of any of the following losses or damage (whether such losses or damages were foreseen, foreseeable, known or otherwise):
indirect or consequential loss or damage;
loss of business profits, salary, business revenue, goodwill, or anticipated savings;
loss which could have been avoided by you through reasonable conduct.
If for any reason you will not accept delivery of the goods or the services:
risk in the goods or services will pass to you;
the goods or services will be deemed to have been delivered and;
the University may store the goods until delivery, whereupon you will be liable for all related costs and expenses (including, without limitation, storage and insurance).
The University confirms that (subject to the other provisions of these terms and conditions) the goods upon delivery will be of satisfactory quality within the meaning of the Sale of Goods Act 1979. The University will not be liable for a breach unless:
you give written notice of the defect to the University, and (if the defect is as a result of damage in transit) to the carrier, within fourteen (14) days after the time when you discover or ought to have discovered the defect; and
the University is given a reasonable opportunity after receiving the notice to examine the goods, and you (if asked to do so by the University) return the goods to the University, at your cost, for the examination to take place there.
The University will not be liable for any claims that the goods are not of satisfactory quality if:
you make any further use of the goods after giving notice to the University or
the defect arises because you failed to follow the University's instructions as to the storage, installation, commissioning, use or maintenance of the goods or (if there are none) good trade practice; or
you altered or repaired the goods without the consent of the University.
Nothing in these terms and conditions excludes or limits the liability of the University for death or personal injury caused by the University's negligence, or excludes the University's liability for fraudulent misrepresentation.
All warranties, conditions and other terms whether express or implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.
The University may terminate the Contract with immediate written notice if you fail to pay the price of the goods or services in accordance with these terms and conditions.
Notwithstanding termination of the Contract for any reason you will continue to be liable for that proportion of the price attributable to those goods provided up until the date of termination.
12. Written Communications
Applicable laws require that some of the information or communications the University send to you should be in writing. When using the Site, you accept that communication with the University will be mainly electronic. The University will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the University provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to the University must be given to Canterbury Christ Church University, Rochester House, St Georges Place, Canterbury, Kent, CT1 1UT. The University may give notice to you at either the e-mail or postal address you provide to the University when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
The failure of either party to exercise or enforce any right conferred on that party by the Contract shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.
If and in so far as any part or provision of these conditions is or becomes void or unenforceable it shall be deemed not to be or never to have been or formed a part of the Contract and the remaining provisions of the Contract shall continue in full force and effect.
16. Force Majeure
The University reserves the right to defer the date of delivery or to cancel the Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting the University's business or work and which prevents or hinders the delivery of the goods or the performance of the services.
17. Refund/Cancellation Policy
In the unfortunate event that the University should have to cancel the delivery of any of its products or services which have been booked through it's on-line store, you will be notified as soon as possible and you will be provided with a full refund.
Should you wish to cancel the purchase or booking of a product or service, you should notify the University immediately in writing. Beyond the terms required by the distance selling regulations* a reduction in charge remains at the discretion of the University. A reduction will not be considered in any event where a cancellation for the delivery of an event, trip, short course or other service is received less than 31 days prior to its commencement date.
Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.
* Please note that if you change your mind you have the right to cancel the online transaction within a specified time limit as specified by the distance selling regulations:
For services: seven (7) working days from the day of agreement to proceed with the transaction, or receipt of written confirmation, whichever is the later
For goods: seven (7) working days from the day after receipt of the goods.