Frequently Asked Questions
Can I use this site if I am not a student or staff member?
The site is on the worldwide web and can be accessed by anyone.
What if I can’t find the item I am looking for?
Please contact the Accounts Receivable Department telephone 01227 782377
When I am buying, can I change my mind as I go?
You can add and delete items in your shopping basket as you go. Once you click submit on the payment screen, your order will be placed and cannot be changed.
Is there a limit to what I can buy from the store?
Limitations only extend to availability of stock or services offered. In certain cases, there may be limits per customer. Information will be in the product description for these items.
If I buy, how can I get confirmation of my order?
When you have purchased goods or a service from the online store, a confirmation email will be sent to the email address you provided on registering, showing items ordered and payments made.
What if I forget my password?
No problem, at each stage, you will see a forgotten password button, where you enter your email address and a reminder of your password is then sent to you by email almost immediately.
What else do I need to do?
The only other request of you is that you must accept our Terms & Conditions as you complete your purchase. This safeguards yourself and the University and ensures a smooth & trouble free buying experience.
PCI DSS Compliant
At Canterbury Christ Church University, we take data security extremely seriously and understand the need to adhere to the strictest levels of control around the handling and storage of cardholder data.
As part of the global Payment Card Industry Data Security Standard (PCI DSS), here at Canterbury Christ Church University we have been working closely with our partners WPM and Datacash, along with our merchant service provider Lloyds to provide our customers with a secure payment network.
Questions regarding specific items on the store – Please contact the individual product supplier; details should be available in the Product Description.
Questions regarding actual payments or unable to contact specific department –
By email: email@example.com
By telephone: 01227 782377
In writing: Accounts Receivable, Canterbury Christ Church University, Rochester House, St Georges Place, Canterbury, Kent, CT1 1UT
The online store is a new development for the University and we’re always looking for improvements we can make. If you would like to make any suggestions of what you would like to see on the store, please email us at firstname.lastname@example.org